Frequently Asked Questions — How to Ride METRO

First, please let riders exit the train before you board. After all riders have disembarked through the railcar doors, please enter the train and choose an open seat. Please avoid sitting in the priority seating areas for the elderly and people with disabilities, marked by the International Symbol of Access (Wheelchair Symbol).

All METRORail platforms are accessible under the standards of the Americans with Disabilities Act (ADA). They offer sloped ramp access from both ends of the platform and level boarding that easily accommodates mobility devices.

You'll need to tap or scan the fare validator as you enter a METRORail platform.

For the following payment methods, you'll need to tap them on the fare validator:

• Physical RideMETRO Fare Card
• Credit/debit card
• Mobile wallet with Apple Pay or Google Pay

For the following payment methods, you'll need to scan the QR code six inches under the fare validator:

• Virtual RideMETRO Fare Card (in the RideMETRO app)
• 3-Hour Pass ticket
• Day Pass ticket (not valid on Park & Ride)

More details can be found on the All About Fares page.

Yes, based on the guidance below:

Service animals

You’re allowed to travel with a service animal.

Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, and must be kept under the handler’s control.

Non-service animals (including emotional support animals)

You’re allowed to travel with non-service animals (pets) on METRO vehicles, but they must be transported and properly restrained in an animal carrier at all times.