Contact METRO

METRO Corporate Offices:

Lee P. Brown Administration Building
1900 Main St.
Houston, Texas 77002

Mailing Address:

METRO
P.O. Box 61429
Houston, Texas 77208-1429

Please find phone numbers for individual departments and programs below.

Department or Area	Details
Administrative Offices	713-739-4000
Careers / Jobs line	713-739-4953
Corporate RideSponsor Program (offer employees a tax-free transit benefit)	713-739-4015 Client.Services@RideMETRO.org
Customer Service - call or text Mon-Fri, 6 a.m.-6 p.m. Sat-Sun, 8 a.m.-5 p.m.	713-635-4000
Lost & Found Mon-Fri, 7 a.m.-6 p.m.	713-658-0854
Media Information	media@RideMETRO.org
Public Engagement	713-739-4018
Website	webmaster@RideMETRO.org

Department or Area	Details
Emergency	911
METRO Police	Dispatch: Call or text 713-224-COPS (2677) MPDServices@RideMETRO.org
Motorist Assistance Program (M.A.P.)	713-225-5627MAP (627) from Verizon mobile phones

Department or Area	Details
METROLift	Customer Service and Eligibility713-225-0119 713-652-8969 (TTY)Mon-Fri, 10 a.m.-5 p.m. Dispatch:713-225-0410 Fax: 713-739-4971
METRO Star Vanpool	713-224-RIDE (7433)888-606-RIDE (7433) Star@RideMETRO.org
Service Guarantee	713-224-RIDE (7433)888-606-RIDE (7433)

Location and Hours	Contact Information
Downtown Transit Center Mon-Fri, 7 a.m.-6 p.m.	1900 Main St. Houston, Texas 77002 713-739-6968
Fannin South Transit Center Mon-Fri, 6 a.m.-5 p.m.	1604 West Bellfort Ave. Houston, Texas 77054 713-652-8937
Main Street Square Mon-Fri, 8 a.m.-5 p.m.	1001 Travis St. Houston, Texas 77002 713-652-8994
Northwest Transit Center Mon-Fri, 7 a.m.-5 p.m.	7373 Old Katy Road Houston, Texas 77024 713-739-6031

Department or Area	Details
Claims	To file a claim against METRO, complete this Notice of Claim form and mail to: METRO / Claims Division P.O. Box 61429 Houston, Texas 77208-1429
Texas Public Information Acts (TPIA) Requests	Designated contact for TPIA requests: Jacqueline Hojem, Public Information Coordinator 713-739-4071 OpenRecordsRequests@RideMETRO.org Learn more about the Texas Public Information Act (TPIA) Access Subpoena Instructions