Frequently Asked Questions — How to Ride METRO

On this page, you can get answers to common questions about riding METRO, all in one place.

Fares

The regular fare to board is $1.25

The discounted fare is 60 cents.

The following passengers ride for free:

  • Children five or younger, when accompanied by an adult
  • Seniors 70 years or older who have a RideMETRO Discount Fare Card
  • Disabled or decorated veterans who have a RideMETRO Discount Fare card
  • METROLift customers (with up to one assistant) using their METROLift Fare Card

When service is in high-demand and METRO curb2curb vehicles are not available when you need a trip, you will see an option for your ride to be fulfilled by Uber or Lyft. If you select this option, your ride will cost $1.25 each time you board and you'll be required to have a credit or debit card on file in your app account which will be automatically charged for the ride. Discounted fares are not offered when using the Uber or Lyft service. 

You can pay your curb2curb fare using any of the following:

  • Physical RideMETRO Fare Card
  • Virtual RideMETRO Fare Card (in the RideMETRO app)
  • Credit, debit or prepaid card (Mastercard, Visa, American Express and Discover)
  • Apple Pay or Google Pay
  • 3-Hour Pass ticket
  • Day Pass ticket

The All About Fares page has information on where you can obtain them.

When selecting an Uber or Lyft trip, you must pay using a credit or debit card.

Yes, you'll receive free transfers between any METRO service of equal or lesser value for up to three hours if you pay using your:

  • Physical RideMETRO Fare Card
  • Virtual RideMETRO Fare Card (in the RideMETRO app)
  • Credit, debit or prepaid card (Mastercard, Visa, American Express, Discover)*
  • Apple Pay or Google Pay*
  • 3-Hour Pass ticket  
  • Day Pass ticket (not valid for transfers to Park & Ride)

For transfers to a service with a higher cost, you only pay the fare difference for up to three hours.

*When transferring, make sure to tap or scan the same payment method you used at the start of your trip. For example, if you tapped a physical debit card to begin your trip, you must use that same physical card when transferring within three hours. A physical credit or debit card is not the same as a virtual version of the same card stored in Apple or Google Wallet – they're treated as two different payment methods.

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