Frequently Asked Questions — Fares

You can now discard your METRO Q fare card. If your Q fare card is registered and you haven't used all of the funds, you can transfer the balance to your new RideMETRO Fare Card at any of our 13 RideStore locations:

• Downtown Transit Center - 1900 Main St.
• Eastwood Transit Center - 4400 Gulf Freeway
• Fannin South Park & Ride - 1604 West Bellfort St.
• Fifth Ward / Denver Harbor Transit Center - 1500 Lockwood Drive
• Kashmere Transit Center - 5910 Hirsch Road
• Magnolia Park Transit Center - 6948 Harrisburg Blvd.
• Main Street Square - 1001 Travis St.
• Mission Bend Transit Center - 13855 Alief Clodine Road
• Northline Transit Center - 7705 Fulton St.
• Northwest Transit Center - 7373 Old Katy Road
• Southeast Transit Center - 6000 Scottcrest Drive
• Texas Medical Center Transit Center - 6934 Fannin St.
• Wheeler Station Transit Center - 4590 Main St.

Yes. You can have both a physical and virtual card, but they won't be linked. They will each have their own funds and retain their own rewards and transfers.

If you wish to have a physical RideMETRO Fare Card and a virtual RideMETRO Fare Card, you should set up a virtual card in the RideMETRO app first. Do not convert your physical card into a virtual card, as the process will deactivate it, rendering it useless.

Yes.

Students, seniors (65 years of age or older), and qualified veterans can apply online for a RideMETRO Discount Fare Card.

People with a disability who are not eligible for METROLift must apply for a RideMETRO Discount Fare Card in-person at a METRO RideStore.

Once you've obtained your RideMETRO Discount Fare Card, you can convert the physical card to a virtual card in the RideMETRO app.