Frequently Asked Questions — About METRO
On this page, you can get answers to common questions about projects, doing business with METRO and more, all in one place.
Rewards & Redemption
The program is free except for the discount you need to honor when a customer shows a valid fare item. It’s up to you what discount to offer. Typical discounts are:
- 10-15% off
- $1.00-2.00 off
- Free drink or side item
- Buy one, get one free
The program operates under the assumption that anyone presenting a valid METRO fare item gets the discount. Riders can show the cashier one of these valid fare items:
- METRO Q Card
- RideMETRO app ticket
- METRO Day Pass
- METRO Money Card
- METRO Veterans Pass
- Jury summons
- Paper ticket
- METRO Convention Pass
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