Frequently Asked Questions — About METRO

An account manager can do the following:

• Set up automatic card reloads
• Lock and unlock cards
• Assign and reassign cards to participants

You can manage your participants' RideMETRO Fare Cards online through the METRO RideSponsor portal. You have the option to set up an automatic reload to participant cards based on factors like balance or choose a set day of the month. Alternatively, you can do manual reloads to the cards. Loading cards can be performed on an individual card basis or through a bulk fare load using a CSV file.

Yes, a card can be loaded with both. Employers who load value using pre-tax paycheck deductions may select the pre-tax option so the funds can't be transferred to another card. Pre-tax funds get spent first if a card has a combination of both.